Conflict can be a loud disagreement or an encompassing silence that freezes out communication and progress. No matter how it is manifested, it can cost entrepreneurs, businesses, organizations, and individuals time and money that they didn’t realize. On today’s show, I have conflict resolution experts Jenn Beninger and Carson Cooper here to talk about problems created by conflict and how to find solutions.
We talk about how underlying conflict can cause turnover and cost time and money. It can arise between partners, clients, vendors, and colleagues. Jenn and Carson talk us through the many hidden costs of conflict, and then they explain some of the questions that can be asked to find out where each party is coming from to begin chipping away at a solution.“In business, conflict stops productivity, efficiency, and it becomes part of the culture.” -Jenn Beninger Click To Tweet
You can find Jenn & Carson here:
- [01:31] Carson has been in the conflict resolution field for the last 7 years and he’s been coaching for the last 10 years. He has a master’s degree in negotiation, conflict resolution, and peace building. He’s also worked as a lead trainer and mediator.
- [02:05] Jenn has a bachelor’s degree in psychology, and she is a master trainer in NLP. She has coached hundreds of clients in dealing with conflict.
- [03:05] Some of the ways that conflict costs businesses money include destroying the culture and the employee and client mindset. High turnover is another issue.
- [05:25] Conflict can create indirect and hidden costs that just mount up.
- [07:21] Turnover, hiring, and training is a huge cost of conflict.
- [08:01] Entrepreneurs that have conflict with teams and vendors is also a huge loss of time as vendors and contractors are changed. This results in loss of income.
- [09:16] Conflicts in partnerships can cost an entire deal.
- [10:07] Trust is a confidence of a positive expectation. Distrust is where negative assumptions are made. Companies need to build trust and find out where the distrust is.
- [12:18] Clients can show up with a presenting problem, but there is always a greater problem that is affecting them. The distrust can even affect future businesses.
- [13:46] Become aware of the language and dangerous mindsets. Also watch out when people are really defensive or blaming or shaming.
- [15:33] What are people saying and how are they asking questions. People come into conflict with their judgement and perspective. What does this represent to you and what is your definition of?
- [17:09] Understand where people are coming from. In every conflict, people are protecting something. Find what they are protecting and why this conflict is so important to them.
- [19:25] Try to set in a goal-oriented action plan where people are looking at what they want as opposed to what they don’t want.
- [21:00] Jenn and Carson are here to help support you in your solution. You can jump on a call with them and spend an hour.
- [23:26] Look deep at the places with your life and get unstuck.
- [23:55] The quicker you resolve the challenges in your life the more time you have to open up to bigger opportunities and more wealth.